Casino Won T Pay Out
Ruling
Resolved - Vegas Hero Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Vegas Hero Casino Review.
Usually, there is a legitimate reason for them not paying out. But sometimes a big winner thought they nailed a major jackpot but didn’t. Before we get to those stories, let’s take a closer look at the reasons why a casino may not pay you your winnings. Reasons Why The Casino Won’t Pay You. The casino is on tribal land operated by the Poarch Band of Creek Indians. To the gambler’s amazement, Jerry Rape had settled on a “payout multiplier” of $1,377,000, according to the gambler’s lawsuit. The casino took Rape’s payout ticket and made him wait for about 24 hours before saying no dice. He wasn’t getting the monster payout.
Player's Complaint
Hello, I’ve been waiting 3 weeks for my withdrawal. It took 2 weeks just to verify the account! Which is now full verified, I’ve sent them every single document asked for as soon as they ask for it and it seems like there doing anything they can to not pay me, they have now closed my account saying it’s a routine check? Please help me it’s been so long and they aren’t replying to emails and not giving me my withdrawal thank you
5 Responses
Hi blaagh - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG
Hi blaagh,
Our understanding is that your withdrawal has been processed to the payment method you used to deposit. We would appreciate it if you could confirm when you receive your funds.
Your account has been excluded due to your previous self-exclusions with other brands on this license.
Thanks,
ThePOGG
Hi blaagh,
Have you received your funds?
Thanks,
ThePOGG
Hi blaagh,
I'm following-up on the above?
Thanks,
ThePOGG
Hi blaagh,
If we haven't heard from you by Friday the 26th of February I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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In our last blog, we gave some safety tips on how to stay safe while playing in an online casino. But what if you made a mistake and ended playing in an unscrupulous casino website and win some cash. Here comes the problem, you try to withdraw your winnings using the payment method, but the casino refuses to pay. You tried to contact their customer service but they won’t help you. Worse, they closed and banned your casino account. What are you going to do in this really bad situation? The more important question pops up: Is there a chance of getting your winnings?
Sadly, we can’t say for sure that you will be able to withdraw your winnings. It depends on your situation and the type of operator you’re dealing with. If the online casino doesn’t care about their reputation, things will be a bit harder for you.
The good news, there are steps you can take to claim your winnings. Here’s how to deal with casinos that are not paying out.
Record your activity
Because of the almost anonymous nature of online casinos, I have a habit of taking a screenshot of my activity before and while playing games. I take a screenshot of my balance, account, transaction history, and sometimes my winning moments. I do this for the security of my finance. Well, sometimes I do this to brag my winnings to my friends.
Kidding aside, I suggest you do the same. The pictures you have taken will be helpful when something bad came up, like when an online casino refuses to pay. This can be and evidence that will help you win your case.
Get in touch with the customer service
If anything goes wrong while playing in an online casino, contact first the customer service team and try to resolve the problem. Chances are they have glitches in their system or there is a miscommunication on both sides.
Whether or not the customer service can provide a concrete solution to your problem, it is always a wise decision to let the customer service know. Follow their instructions. If you manage to get your winnings in the casino, then it’s a good day. If not, you may need some professional guidance.
Don’t forget to take a screenshot of your conversation. It will be helpful if things became more serious.
Casino Wont Pay Without Tax
Use casino portal to voice out your situation
Nowadays, there is plenty of prominent casino portal that can help players’ issue in online casinos. A casino site like askgambler can call out casino website to resolve the issue. When a casino website has too many unresolved issues, they will be blacklisted and could affect their reputation online.
Hopefully, the casino portal will able to help you get your winnings in an online casino. If the casino won’t respond, you may need to take further legal action. This will lead us to your next step.
Contact the Casino’s regulator
If the casino has a license to operate from a certain gambling commission, contacting them may be your best shot to get your winnings. Some examples of these regulators you might encounter include the UK Gambling Commission, Malta Gaming Authority, and Philippine Amusement and Gaming Corporation.
A regulated casino always displays its regulators’ seal at the website footer. You can click this logo to link you to the operator’s license validation. Here, you’ll know the operator’s email, license number, other more information.
Try contacting the casino regulator through email. Explain your situation and present your screenshots as your proof. Hopefully, the regulator will take action on your complaints.
There is no guarantee that you will get your winnings with the help of casino regulators. Some regulators may not meddle on the payout issue because it doesn’t breach operator license. However, never skip this step and let them know your situation. Furthermore, there is a possibility that the casino will not able to renew their license once the regulator receives this kind of issue.
Hire a lawyer
If contacting the gambling commission still doesn’t work, maybe it’s time to seek legal action. I hope you won’t able to reach this step because everything will be a bit expensive starting at this point.
You need to hire a lawyer to help you. Not an ordinary lawyer, I’m afraid you the ones who specialized in international law. Consult everything to your lawyer including some documents that you have. Consult your case to your lawyer and decide whether or not you should take legal action against the online casino.
Online casino not paying out: reasons behind
Casino Won't Pay Out
The 5-step mentioned above will help players claim their winnings. But before you make casino complaints, make sure that you didn’t violate any rules that casino has. Read below the possible reasons why a casino won’t pay:
Breach of terms and condition
As mentioned, the online casino has a set of regulations that players must agree to follow in order to use their services. You can find these regulations at Terms and conditions. If you violated one of these regulations, the casino has the right to suspend and forfeit your winnings. Read the terms and conditions before you create a casino account to save yourself from trouble.
Violate bonus terms
I understand that huge bonuses can make you excited, but please understand the bonus terms before you play any games. Pay attention to bonus’ wagering requirement, max bet required specific games where you can use the bonus. While the bonus is an effective way to boost your finance in an online casino, it can also be the reason why you can’t withdraw your winnings if it is not used in the right way.
Withdrawal limits
The withdrawal limit is the amount required by the casino that you need to reach before you can make any withdrawal transaction. You can find this information at the casino’s “about us” or at the or at ‘frequently asked questions” page.
The amount of maximum and minimum amount you can cash out differs from one casino to another. In order to have a successful withdrawal transaction, you have to make sure that the amount you have requested is in between the limits.
Problems with identity verification
Before players can withdraw any amount, the casino always verifies the player’s identities. They need to ensure that you who you say you are. The casino is doing this to protect your money in the online casino against hackers.
Before you can withdraw any amount from an online casino, you might be asked to provide some documents to verify your account. These may include valid IDs such as passport or driving license, utility bills and a photo of the card you used during your deposit transaction.